Your Privacy Matters

At HQ+ Pro, you trust us with your personal information when engaging with our products and services. We take that responsibility seriously. Protecting your privacy is fundamental to how we operate.

Key Principles:

• You control the information you share with us.
• We are transparent about why we collect it and how we use it.
• We use your information to deliver high-quality products, services, and experiences—and to continuously improve.
• We do not sell or trade your personal information.
• We protect your information using trusted systems and partners.
• By using our website or sharing your information, you agree to this Privacy Policy.

About This Policy

This Privacy Policy explains how HQ+ Pro collects, uses, stores, and shares your personal information.

We comply with the Privacy Act 1988 (Cth) and applicable privacy laws in regions where we operate.

In this policy:

• “HQ+ Pro”, “we”, “us”, or “our” refers to HQ+ and its related entities.
• “Personal information” means information that identifies you or could reasonably identify you.
• “Sensitive information” includes health, lifestyle, or similar data requiring higher protection.

We may update this policy from time to time. The latest version will always be available on our website.

What Information We Collect

Depending on how you interact with HQ+ Pro, we may collect:

1. Personal & Contact Information

• Name, email, phone number, address
  Used to process orders and communicate with you.

2. Lifestyle & Performance Information

• Fitness goals, routines, general wellbeing inputs
  Used to personalise your experience and provide relevant education.

3. Transaction Information

• Orders, preferences, browsing behaviour
  Used to improve product offerings and customer experience.

4. Payment Information

• Processed securely by third-party providers
  HQ+ Pro does not store payment details.

5. Device & Usage Data

• IP address, device type, browsing interactions
  Used for analytics and performance optimisation.

6. Feedback & Communication

• Enquiries, reviews, complaints
  Used to improve our products and service delivery.

How We Collect Information

We collect information in the following ways:

• Directly from you:
  When you purchase, sign up, complete forms, or contact us
• Automatically:
  Through cookies, website analytics, and tracking technologies
• From trusted third parties:
  Service providers supporting payments, logistics, or marketing

How We Use Your Information

We use your personal information to:

• Fulfil orders and deliver products
• Communicate with you about your purchases
• Provide education and product information
• Improve product performance and customer experience
• Conduct research and product development
• Send marketing (you can opt out anytime)
• Comply with legal obligations

We only use your information where:

• It is necessary to deliver a service
• It is required by law
• You have provided consent

We do not sell or trade your personal information.

Marketing & Your Choices

You may receive updates, offers, or educational content from HQ+ Pro.
You can unsubscribe at any time via the link in our communications.

Data Security

We use physical, technical, and organisational safeguards to protect your information, including:

• Secure systems and encryption
• Restricted access on a need-to-know basis
• Trusted third-party platforms
• Continuous monitoring and improvement

While we take all reasonable steps, no system is completely secure.

Data Retention

We retain your information only as long as necessary to:

• Provide products and services
• Meet legal and regulatory requirements

When no longer required, data is securely deleted or de-identified.

Sharing Your Information

We may share your information with:

• Service providers (e.g. logistics, marketing, IT platforms)
• Payment processors (for secure transactions)
• Legal or regulatory authorities (where required)

Some providers may be located outside Australia.
We take reasonable steps to ensure your data remains protected.

Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion
• Withdraw consent
• Opt out of marketing
• Lodge a complaint

To exercise your rights, contact us using the details below.

Contact Us

If you have questions about your privacy or wish to make a request:

HQ+ Pro Privacy Team
Email: privacy@hqpluspro.com 
Location: Sydney, Australia

Updates to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website. policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@hqpluspro.com.