Refund policy
REFUND & RETURNS POLICY
At HQ Plus Pro, we want you to be completely satisfied with your purchase. If you're not happy, we're here to help.
Returns We accept returns within 30 days of the delivery date. To be eligible, items must be unused, unopened, and in their original packaging. Due to the nature of health and supplement products, we cannot accept returns on opened items unless they are faulty or damaged.
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Faulty or Damaged Items If you received a damaged or defective product, please contact us within 7 days of delivery at info@hqpluspro.com with a photo of the item and your order number. We will arrange a replacement or full refund at no cost to you.
Non-Returnable Items
- Opened supplement products
- Items purchased on sale or with a discount code (unless faulty)
Return Shipping Customers are responsible for return shipping costs unless the item is faulty or we made an error with your order.
Contact Us For any questions, email us at info@hqpluspro.com.
